As I read this, I realised it totally works for us adults too - how we can use the same exact words and skills with our coworkers, our partners, our parents...guess we still act like a child sometimes when it comes to getting what we want. I'm going to try practicing these skills more!
https://www.bakadesuyo.com/2019/02/fantastic-parent/
Here are the important points for me from the article, that I'll likely refer to over and over:
Step 1: Empathy
The Empathy step involves gathering information from your child to understand his concern or perspective about a given unsolved problem.
“I’ve noticed that…” + (problem) + “What’s up?”
E.g., “I’ve noticed we’ve been having some difficulty when it’s time to do your homework. What’s up?”
Be calm and gentle. This isn’t an argument or an interrogation. That said, we do need an answer. And most kids will respond with the dreaded, “I don’t know” or silence. That’s okay. Frankly, the kid probably doesn’t know. They probably haven’t thought that much about it. It’s okay. Be patient. Ask questions. Encourage them to talk. Get them to clarify.
And try to find out why this problem occurs at homework time and not during other moments. Beyond that, the important thing to do is shut your big adult mouth. Do not rush to give your side of things or to solve the problem for them.
Step 2: Define The Problem
The “Defining the problem” step is when your needs enter into the equation.
“The thing is…” + (communicate your concerns about the problem)
Calm and gentle. Avoid the word “you” because it’s going to sound like an accusation. Stick to the word “I” and talk about your feelings. This teaches them to think about other people’s perspectives.
Do both of you understand where the other is coming from? Can you both summarize the other’s position to their satisfaction? Awesome. Let’s build some more skills.
Step 3: The Invitation
Don't solve the problem for them!!
“I wonder if there’s a way we can…” + (address kid’s concern) + “but that still makes sure to” + (address your concern) +“Do you have any ideas?”
This teaches them to take other people’s feelings into consideration when problem-solving — which is a much better lesson than blind obedience to unilateral demands. Giving them first crack at suggesting the solution doesn’t just improve their empathy and problem-solving muscles, it also lets them know you’re interested in their ideas.
Step 3.5: Follow-Up (I created this title as a separation haha)
In order to work, any solution has to include two elements:
1. It has to be realistic. The kid has to actually be able to follow through.
2. It has to be mutually satisfactory. It must solve the concerns of both parties.
For the record, kids are terrible at both of these. That’s understandable, these are skills to be learned. So let’s start teaching — but not by lecturing. Children will offer solutions that solve their problem but not yours. Don’t say, “That’s a terrible idea.” There are no bad solutions here, only ones that aren’t realistic or mutually satisfactory.
“Well, that’s an idea, and I know that idea would address your concern, but I don’t think it would address my concern. Let’s see if we can come up with an idea that will work for both of us.”
And let them try again. They’re learning to think about others’ feelings and make a plan before they behave. And when they come up with something realistic that works for both of you, you’re done for now. They’ll be more likely to follow through because it’s their solution.
You’ll know you’re making progress when the kid starts following through on their plan without reminders or help. Until then, they might screw up. No problem. Ask them how you can improve the solution so it’s more realistic or more mutually satisfying. In fact, it’s good if you both acknowledge that the first solution may not work, but that you’re both trying in good faith. Often neither of you will know if it’s truly realistic or mutually satisfactory until it’s been tried.
Acknowledging that durable solutions are refined with time reduces conflict. So don’t expect immediate miracles. Just the fact that you both showed empathy and listened will bring you closer together than shouting and orders.