Why is the real world so hard?

I can't even see what I'm writing right now.

My vision is constantly blurring up as my eyes tear up, and these salty liquid products of our eyes just keep flowing uncontrollably.

I know I felt bad the last time at work because I was put in a powerless position and cried afterwards, but this time it's worse. I was being ranted at by someone at the client who was totally out of line. He not only made me feel bad and powerless, he was being verbally abusive in tone and language.

I'm definitely a lightweight at this and I cried during the call and just never said anything. What could I have said?

I cried for the first time in front of my boss and my coworker and I felt so embarrassed and incompetent but I know it's not my fault - it's definitely the worst call I have been on. My boss talked to the big boss and he's going to file a complaint against that client - it's not the first time the guy's done it to others at work (within the client). I'm feeling vindicated but still I cry, I wonder why?

The big boss told me to just think of that guy as an idiot, and not take it to heart/don't think about it. I want to be strong, I'm acting like I'm really strong and happy but I'm really a softie inside, I really can't take insults and rejection and not being liked easily. In a way, this is my true experience of real world now - there are way too many idiots like him out there that I have to learn to deal with.

The big boss also told me how he would have dealt with it - he wouldn't have kept quiet. He would have stood up to him and said dude, knock it off. I don't appreciate the tone you're taking with me here. And if the guy continues, you can say I think we can stop here and just hang up. Then escalate to the big boss so he can handle it. It's nothing to do with you, it's him trying to talk big and he's really weak inside. If you don't say anything, he'll never know there's an issue.

So here I am sitting in the bathroom, the only place I know that has privacy and away from prying eyes. My tears have finally slowed, and I need to find time to get my wits back together and look normal again. Let me try on my smile again -grins widely-

Very nice. How about without those red watery eyes and stuffy nose?
-blows them out and wipe tears away-

Good. How about getting some water to replenish those tears, look outside at some trees, and get some snacks! Isn't it great to be alive, healthy and no one is shooting at you?

Think positive here. I know we hate the real world but it is the real world we live in. No don't let those tears fall again no!